Definitions of common terms found on this website related to our airport services and solutions.



Advance Passenger Information System

Advance Passenger Information System is also acceptably known by its abbreviated form, APIS, and is the industry standard application used for the secure transmission of flight passenger data, or Advance Passenger Information (API).


Airport Cloud Solutions

The term ‘Airport Cloud Solutions’ refers to a system or set of solutions shared and hosted in a web-based environment, rather than managing them within dedicated core rooms, fixed infrastructure or in-house systems.


Airport Database

An airport database forms a critical part of the backbone of airport operations management. Usually located in a central, integrated point, an airport database is accessible by airport personnel and airline staff, yet should remain secure.


Airport Managed Services

The term ‘Airport Managed Services’ is applied to the third-party management of airport products, applications and systems on behalf of the owner. Third-party management providers are known as MSPs – Managed Services Providers. 


Airport Management

Airport management encompasses a wide range of tasks to ensure that flights, passengers and personnel scheduling runs smoothly and are seamlessly integrated within an airport management system.


Airport Operations

All over the world, airports and airlines work together to ensure that hundreds of thousands of travellers safely reach their global destinations on time, and without issues. To do this, airport operations must be seamless and reliable, handling millions of pieces of sensitive data every day, and ensuring flights arrive and depart with optimum efficiency.


Airport Planning

Airport planning can encompass a wide range of aspects, and is carried out to ensure seamless airport management on a comprehensive scale. With strict regulatory conditions in place, airport planning must be meticulous, and draws on historic information, in addition to forecasting and future planning.


Airport Radio Communications

Airport radio forms a critical part of the communications network of an airport environment, connecting ground handling crews, maintenance teams, airport operations, flight and security personnel.


Airport Resource Management

The term ‘Airport Resource Management’ is given to the process of organising airport resources to maximise efficiency, airport capacity and cost-effectivity.


Airport Security

The term ‘airport security’ encompasses a wide range of measures, including physical security systems, infrastructure protection and the screening of passenger information and data. There has never been a greater need for efficient, reliable global airport security measures.


Airport Security Technology

The need for reliable, efficient airport security technology has never been greater, when almost daily terror threats are issued on a truly global scale.


Airport Solutions

The modern airport of today requires an extensive range of airport solutions to keep operations running smoothly in every department.


Automated Border Control

The term ‘Automated Border Control’ refers to the process of passenger movement through the border of one country to another, whether via an airport system or other means, and the operation of border control and security checks through automation.


Airport Systems

Increases in passenger and flight traffic has led to the introduction of smart, innovative airport systems with greater flexibility and efficiency than ever before, all over the world.


Baggage Handling System

The airport baggage handling system is a vital, yet complex part of airport operations. Typically, airline passengers carry two types of baggage – checked-in luggage and hand luggage.


Baggage Systems

Airport baggage systems form the backbone of an airport, and smooth operation of baggage handling systems is critical to keep flight and airport operations on schedule and working efficiently.


Border Technologies

As aviation security grows increasingly critical all around the world, airports and agencies look to the latest border technologies to ensure high levels of passenger screening are maintained, whilst keeping seamless passenger flow throughout the airport environment.


Check in System

An airport check-in system deals with the preparation of passenger, baggage and security information for a flight, and forms a fundamental part of the passenger processing system.


Cloud Solutions

he term ‘Cloud Solutions’ is given to describe the method used to share information and collaborate with other personnel in a web-based system, as opposed to hosting and managing information, data and systems on a dedicated, fixed IT infrastructure.


Common Use

Common Use airport systems have paved the way for a move from traditional, dedicated airline check-in desks, improving efficiency and productivity for airports, while dramatically reducing cost and reliance on airport resources.


Flight Information Display System

An airport Flight Information Display System, acceptably known throughout the industry by its abbreviated form, FIDS, traditionally provides flight passengers with information about their flights, and visitors information about arrivals.


Identity Management System

The airport identity management system is in place to ensure that passengers and airport personnel can be correctly identified as they move through the airport environment.


IT Managed Services

Managed services is the term given to the management of IT products and systems by a third party on behalf of the owner. The third-party is known as an MSP – Managed Services Provider.


Master Systems Integrators

As passenger traffic continues to increase at an average rate of 5% every year, global airport operators recognise the need for innovative, holistic IT solutions to manage operational productivity.


Passenger Facilitation

The term ‘Passenger Facilitation’ is used to describe a series of processes through which passengers move from the moment a flight travel ticket is purchased, and is designed to make the passenger experience through an airport as seamless and smooth as possible.


Passenger Processing

The term ‘Passenger Processing’ is given to the handling of passengers, their data and baggage through booking, arrival at the airport terminal to departure of the aircraft, and throughout the journey until arrival at the destination airport.


Resource Management

The term ‘Resource Management’ is applied to the process of handling and organising business resources to improve efficiency and often cost-effectivity. 


Self Service Kiosk

A self-service kiosk in an airport is a unit installed within the airport environment that is operated by passengers to enable them to perform certain passenger processing tasks that have traditionally been carried out by airport personnel at a dedicated, airline-specific check-in desk.


Systems Integration

To enable optimum operations, airports of all sizes need systems integration on a comprehensive scale. With airport traffic increasing at a rate of 5% year-on-year, the need has never been greater to maintain airport flow of passengers and flights.


Turnaround Management

Turnaround management, when applied to the aviation industry, refers to the physical process of preparing an aircraft for its next flight, in addition to the back-office procedures that relate directly to individual and fleet aircraft.

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