1. Last updated November 2018
    Privacy Policy
    Collins Aerospace is committed to protecting your privacy. This statement details the steps we take to protect your personal information when you visit our website, mobile applications or various other sites hosted by our service providers on our behalf (collectively the “Sites”). It describes the personal information that we collect, the purposes for which we use such information, and your choices regarding our use of it. The steps we take to protect your personal information and how you can review and correct your personal information are also covered here. By accessing our Sites, you are consenting to the information collection and use practices described in this policy.
    Our collection of information
    Information collected directly from you.
    Generally, you can visit Collins Aerospace Sites without entering any personal information. On certain pages, we may ask you for personal information to provide a service or carry out a transaction that you have requested. The personal information we collect may include:
    •    Contact details, such as your name, title, company/organization name, email address, telephone and fax numbers, and physical address;
    •    Information about your company and job function;
    •    Your email marketing preference;
    •    Financial information (including credit card or account information);
    •    Information such as your nationality and country of residence that allows us to determine your eligibility under export control regulations to receive information about certain technologies;
    •    Information used to customize and facilitate your use of our Sites, including login and technical information;
    •    Inquiries about and orders for our products and services;
    •    Information that assists us in identifying the products and services that best meet your requirements;
    •    Event registration information; and
    •    Feedback from you about our Sites and our products and services generally.
    If you make an application for a position with Collins Aerospace, or if you are a current employee of Collins Aerospace, we may collect the following information from you through our online portal:
    •    Resume or CV, cover letter, previous work experience, educational background, type of employment sought, date available, employee referral, desired salary, travel preferences, information about your performance and career developments;
    •    Identification, such as your passport number, expatriate status, government identification numbers (e.g. Social Security Number) where permitted, immigration status, nationality, and, where permitted, information concerning your heritage and ethnicity (for diversity monitoring purposes);
    •    Bank account and payment details, compensation, and information about your health and sickness leave, work expenses, employee benefits and use of company resources, and your signature;
    •    Photographs and personal details you provide in a profile; and
    •    Any other information you submit to us, including any correspondences you may have with us.
    You are not required to provide any of this information, but if you do not, we may not be able to provide you the requested service or complete your transaction.
    Information collected automatically.
    We collect information about your visit to our Sites, including what pages you view, the date and time you access the site, the number of bytes transferred, links you click, the materials you access, and other actions taken within Collins Aerospaces' Sites. On Sites that you enter with a user ID, we may connect this information with your identity to determine your potential interests in our products and services. We also collect certain standard information that your browser sends to every Site you visit, such as your Internet Protocol (IP) address, your browser type and capabilities and language, your operating system, and the website from which you linked to our Site.
    Information from other sources
    We may obtain information about you from other sources, such as where your employer supplies your contact details though our customer portal. If you make an application for employment with us or accept employment with us, we may obtain information from third parties, including, to the extent permitted by applicable law, recruiters, employment research firms, identity verification services, the references you provide to us, websites and other publicly accessible information on the Internet. We may also receive information you submit to us through third-party websites, including through LinkedIn, and other publicly available sources. Where permitted by local law and with your consent, we may request background or credit checks from public authorities or financial institutions to evaluate your eligibility for employment or certain Collins Aerospace positions or projects, as well as your medical information if required to evaluate your eligibility for employment benefits.
    Use of information
    Services and transactions. We use your personal information to deliver services or carry out transactions you have requested, such as providing information on Collins Aerospace products, registering purchased products, processing product orders, handling warranty claims, providing product manuals, answering customer service requests, receiving Collins Aerospace purchase orders and managing supplier information, facilitating use of our Sites, and so forth. In order to offer you a more consistent experience in your interactions with Collins Aerospace, information collected by our Sites may be combined with information we collect by other means.
    Website improvement. We may use your personal information to improve our Sites and related Collins Aerospace products and services, or to make our Sites easier to use by eliminating the need for you to repeatedly enter the same information or by customizing our Sites to your particular preferences or interests.
    Employment applications. We ask you for personal information in connection with a job application or inquiry, such as information about yourself, a resume or curriculum vitae. We may use this information throughout Collins Aerospace and its controlled subsidiaries and affiliates for the purpose of employment consideration. We will keep the information for future consideration unless you direct us not to do so. If you accept a position with Collins Aerospace, we will retain this information as part of the employment relationship.
    Employee portal.  If you are a Collins Aerospace employee or contractor, we may offer portals or other pages on the Site to serve as a central resource for human resources functions and other functions related to the employment relationship. We may use your personal information to manage your rights, benefits, insurance plans, pensions, absences, compensation, training, leadership development, travel and other employment functions. We may also use your personal information, where permitted, for diversity monitoring, ethics and other compliance requirements. You may have the option to create an employee profile which is included in company directories and allows you to communicate and share information with other Collins Aerospace employees and contractors.
    Sharing of information
    Disclosure of your personal information. Except as described below, personal information you provide to Collins Aerospace through our Sites will not be shared outside of Collins Aerospace and its controlled subsidiaries and affiliates without your permission.
    Disclosure to service providers. Collins Aerospace contracts with other companies to provide services on our behalf, such as hosting Sites, sending out information, processing transactions, and analyzing our Sites. We provide these companies with only those elements of your personal information they need to deliver those services. These companies and their employees are prohibited from using that personal information for any other purpose.
    Disclosure to distributors. In responding to a request made by you, we may share your personal information with companies that distribute our products or services. In those cases, we provide these companies with only those elements of your personal information they need to respond to your request, and these companies and their employees are prohibited from using that personal information for any other purpose. In some cases, we may seek your permission to share your information with distributors for marketing purposes other than responding to a request from you. However, we will not share your information for such marketing purposes unless we have obtained your express consent to do so.
    Disclosure on employee and applicant portals. If you apply for a position with Collins Aerospace through our online portal, or use the portal as an employee or contractor, some personal information will be made available to Collins Aerospace, to administer the Sites and manage group functions, as well as with any other group company with whom you make an application, for whom you are employed, or with whom you communicate.
    Disclosure in connection with transactions. In connection with certain transactions, we may disclose some or all of your personal information to financial institutions, government entities, and shipping companies or postal services involved in fulfillment.
    Disclosure in connection with acquisitions or divestitures. Circumstances may arise where for strategic or other business reasons Collins Aerospace decides to sell, buy or otherwise reorganize businesses in some countries. Such a transaction may involve disclosure of personal information to prospective or actual purchasers, or receiving it from sellers. It is Collins Aerospaces' practice to seek appropriate protection for information in these types of transactions.
    Disclosure for other reasons. We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal requirements or with legal process served on us, to protect and defend our rights or property, or in urgent circumstances to protect the personal safety of any individual.
    Collins Aerospace is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in facilities to which access is limited. For Sites to which you log in, it is your responsibility to ensure the security of your password and not to reveal this information to others. When you move around a site to which you have logged in, or from one site to another that uses the same login mechanism, we verify your identity by means of an encrypted cookie placed on your machine.
    Your choices and rights
    In some cases, you can review and correct personal information you provide through our Sites by going to the page on which you provided the information. In all cases, you can make a request to review and correct your personal information collected via our public-facing Sites or ask Collins Aerospace to stop using it by contacting us at or by visiting our Site at, clicking on  "Contact Us," selecting the “General” option, and completing the online form or for information on this site by using the "Contact Us" link at the top and bottom of the site. We may take steps to verify your identity before providing you access to your personal information. You can help us to maintain the accuracy of your information by notifying us of any change to your mailing address, phone number, or email address.
    If you provided personal information to us as part of an application for a position with Collins Aerospace or as part of your employment relationship with us and you have any questions about our information handling practices, please contact our Employee Service Center at This email address is being protected from spambots. You need JavaScript enabled to view it. or your local Human Resources Manager.
    For residents of the European Union
    If you reside in the European Union, you may have the right to ask Collins Aerospace for a copy of your personal information; or to correct, delete or restrict processing of your personal information; or to receive a copy of your personal information in a structured, machine readable format.
    In addition, you can object to the processing of your personal information in some circumstances and, where we have asked for your consent, you may withdraw it at any time. These rights may be limited, for example if fulfilling your request would reveal personal information about another person, if we have compelling legitimate interests, or if you ask us to delete information which we are required by law to keep.
    We will retain your personal information only for as long as we need it for a legitimate interest, to fulfill your employment contract or perform a service at your request, or to meet a legal requirement, after which we will take steps to delete your personal information or hold it in a form that no longer identifies you.
    You may request to fulfill any of these rights by completing our online form (see above instructions for access to the “Contact Us” link). If your request relates to information you provided as part of an application to or employment with Collins Aerospace, please contact our Employee Service Center at This email address is being protected from spambots. You need JavaScript enabled to view it.  or your local Human Resources Manager. If you have unresolved concerns, you have the right to complain to a data protection authority. The data controllers for your personal data are the Collins Aerospace office to which you have made an application, the Collins Aerospace office that employs you, as well as Collins Aerospace
    International transfers of personal information
    Personal information collected on our Websites may be stored and processed in the United States or any other country in which Collins Aerospace or its affiliates, subsidiaries or agents maintain facilities. If you are using our Sites to make an application to Collins Aerospace or as part of your employment relationship with us, your information may be shared for legitimate business needs to our offices in other countries that may not have the same data protection standards as those in your country of residence. If you reside in a country that regulates such transfers, we take steps to adequately address the relevant requirements. For further information, you may contact us as described in the “Your choices and rights” section above.
    Links to other sites
    Our Sites may contain links to other sites such as professional and government organizations. We also link to third-party providers that host, maintain and operate on-line training or services. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other sites.
    Enforcement of this privacy statement
    If you have questions regarding this statement or our handling of your personal information, please contact us. We will promptly address your concern and strive to reach a satisfactory resolution.
    Changes to this privacy statement
    Collins Aerospace may occasionally update this privacy statement. If we do, we will revise the "last updated" date at the top and bottom of the privacy statement.
    Last Updated November 2018
  2. Cookies Policy
    1. What is a cookie?

      A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone or device (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows (statistics).

      On IMS Airport Services websites cookies record information about your online preferences and allow us to tailor the websites to your interests.

      Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised features cannot then be provided to that user and accordingly they may not be able to take full advantage of all of the website's features. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

      During the course of any visit to an IMS Airport Services website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

    2. How does IMS Airport Services use cookies?

      Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. For example, if on a previous visit you went to our download pages, we might find this out from your cookie and allow easier access on your second and subsequent visits.

    3. Third Party Cookies on IMS Airport Services pages

      Please note that during your visits to IMS Airport Services websites you may notice some cookies that are not related to IMS Airport Services. When you visit a page with content embedded from, for example, YouTube or Vimeo, you may be presented with cookies from these websites. IMS Airport Services does not control the dissemination of these cookies. You should check the third party websites for more information about these.

    4. IMS Airport Services cookies and how to reject cookies?

      A list of the main cookies that the IMS Airport Services websites set (and what each is used for) together with ways to minimise the number of cookies you receive can be found on paragraphs 11, 12 and 13.

  1. How to control and delete cookies

    IMS Airport Services will not use cookies to collect personally identifiable information about you.However, if you wish to restrict or block the cookies which are set by IMS Airport Services websites, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

    Please be aware that restricting cookies may impact on the functionality of IMS Airport Services websites.

    If you wish to view your cookie code, just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

    For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

  2. Third Party Cookies

    To support our services, we sometimes embed photos and video content from websites such as YouTube and Vimeo etc. As a result, when you visit a page with content embedded from, for example, YouTube or Vimeo, you may be presented with cookies from these websites. IMS Airport Services does not control the dissemination of these cookies. You should check the third party websites for more information about these.

    Google Analytics

    IMS Airport Services uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of website(s) and compile reports for us on website activity.

    Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

    By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

    For more information on the cookie set by Google Analytics, including information on how to opt out please go to:

  3. List of the main IMS Airport Services cookies

    This is a list of the main cookies set by this website, and what each is used for:

    The __utma Cookie
    This cookie is what’s called a “persistent” cookie, as in, it never expires (technically, it does expire…in the year 2038…but for the sake of explanation, let’s pretend that it never expires, ever). This cookie keeps track of the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when their last visit occurred. Google Analytics uses the information from this cookie to calculate things like Days and Visits to purchase.

    The __utmb and __utmc Cookies
    The B and C cookies are brothers, working together to calculate how long a visit takes. __utmb takes a timestamp of the exact moment in time when a visitor enters a site, while __utmc takes a timestamp of the exact moment in time when a visitor leaves a site. __utmb expires at the end of the session. __utmc waits 30 minutes, and then it expires. You see, __utmc has no way of knowing when a user closes their browser or leaves a website, so it waits 30 minutes for another pageview to happen, and if it doesn’t, it expires.

    The __utmz Cookie
    Mr. __utmz keeps track of where the visitor came from, what search engine you used, what link you clicked on, what keyword you used, and where they were in the world when you accessed a website. It expires in 15,768,000 seconds – or, in 6 months. This cookie is how Google Analytics knows to whom and to what source / medium / keyword to assign the credit for a Goal Conversion or an Ecommerce Transaction. __utmz also lets you edit its length with a simple customization to the Google Analytics Tracking code.

    The __utmv Cookie
    If you are making use of the user-defined report in Google Analytics, and have coded something on your site for some custom segmentation, the __utmv cookie gets set on the person’s computer, so that Google Analytics knows how to classify that visitor. The __utmv cookie is also a persistent, lifetime cookie.

    Session cookies – various session cookies are created by us on our web site to allow the re-sizing of the page and its text etc according to user preference and by detecting the best way to display the pages on the browser. They remain active during the browsing session and are necessary for the site to function properly. Also called a transient cookie, this is a cookie that is erased when the user closes the web browser. The session cookie is stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from the users computer. They typically will store information in the form of a session identification that does not personally identify the user. The following examples all fall into this category.


Search Site