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IMS EMEA Newsletter Issue 7 - April 2012

 

ARINC Direct bolsters fleet and focuses on customer support

 

ARINC Direct bolsters fleet and focuses on customer supportARINC Direct started to reap the rewards of its investment in 2011 especially in realising advances with its flight planning solutions, not only in matching competitive offerings, but in exceeding them in terms of integration and customer support.

The company saw the number of tails it supports in the EMEA region increase 30% last year with most of the growth being driven by the Middle East, Russia and Europe (Italy especially). Asia is also doing well, especially China. ARINC has expanded its customer support team to better serve a growing range of customers – from smaller start up operators to established larger fleet management companies.

“By listening to our customers we are able to manage a community of experience to deliver progressive and innovative solutions as well as core communication services,” says James Hardie, Director, ARINC Direct. Strong examples are ARINC’s new iPad development - which achieved a successful launch just ahead of NBAA in October with a very positive beta test team, and its integration of FlightRisk, which enables clients to report on safety issues at airports to the worldwide ARINC Direct community. “We are seeing a plethora of flight-deck applications enter the market on the back of the iPad and other tablets and we are duly delivering more up to date information, automatically to our own App, whenever it is connected. This has enabled information that was previously only available via aircraft avionics to be available on board from a live feed over SwiftBroadband. Things like live weather radar and other data, coupled with mapping functionality easily enable pilots to re-route their aircraft or make other operational decisions. The easy availability of bandwidth and point to point connectivity is already starting to have an impact in areas like engine health monitoring, and Flight Operations Quality Assurance (FOQA) data delivery, adds Hardie.

 

 

IMS EMEA Newsletters 

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Vol7-1smallAdvance Passenger Information Service (APIS) delivered to The Netherlands

ARINC's EMEA Government & Security Division has delivered its Advance Passenger Information System (APIS) messaging service to The Netherlands Ministry of the Interior and Kingdom Relations.

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