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IMS EMEA Newsletter Issue 3 - July 2010

 

REVIEW OF: ARINC ENGAGE Customer Meeting and Converge Integrated Travel Solutions

 

Vol3-3ARINC EMEA's annual Engage and Converge industry forum brought together 250 customers, suppliers and partners in Windsor, UK, this April to hear the latest on the company's airport, e-borders and security solutions.

The two-part event addressed airport products and services under the Engage banner, with e-borders and security providing the Converge agenda.

At Engage the discussion centered on passenger processing and related IT solutions. Among the highlights of the past 12 months was ARINC's work with the IATA Passenger Experience Group, focusing on six areas of expertise that included airport self-service and self boarding and baggage recovery.

The presentations began with a customer update from Tony Chapman, Senior Director for Integrated Travel Solutions (ITS), followed by our Keynote speaker and moderator Ian Tunnacliffe, Travel Technology Research Ltd, discussing an "Industry in Turbulent Times". A briefing on Airport Solutions: In Pace with "Fast Travel" followed from Product Development Director Will Faas.

Business Development Director Andrew Priestley looked at Electronic Borders while Andy Nicholson examined ARINC's Physical Security proposition.

After lunch the future of Common Use Passenger Processing Systems (CUPPS), the next-generation passenger check-in technology, was addressed by Raul Gonzalez-Pacheco Garcia.

Don Brien, Senior Director with ARINC Managed Services looked at how to improve operations and Mario Labricciosa Gallese, Chairman of Italian airport IT and communications provider A-ICE, spoke about the success of ARINC's year-old Channel Partner programme.

Laura Petrozziello, ARINC's Sales and Business Manager for messaging solutions, presented the results of the latest AviNet Mail customer survey. These positive messages were reinforced when Airline industry consultant Rebecca Forest described how ARINC's willingness to "go that extra mile" transformed her from a novice to a happy regular user of the company's AviNet Mail Type B messaging service. The first day was summarized and closing thoughts were presented by Ian Tunnicliffe prior to the Gala Dinner in the Chapel.

On the following day, the Converge industry event themed “Security and Enhancing the Passenger Experience” was introduced by Philip Baum, Editor of Aviation Security International (ASI) and acting Moderator for this event. The event drew together the perspectives of security and passenger experiences from a number of different view points – Airports, Passenger, Regulatory and Airline – and looked at how security was blended in with the facilitation processes.

Our morning keynote speaker was Alan Craig MBE, Head of International Liaison, Border policy, UKBA (not available for download). The Airport viewpoint was championed by Mike Fazackerley, Director of Customer Services at the UK's Manchester Airport , David Bishop, Head of Policy from The Airport Operators Association (AOA)and Arturo Garcia Alonso from the Airport Council International (ACI).

After a short break Rochelle Turner, Head of Research WHICH? Holiday and Olle Sudin, Managing Director LVF regional Airports Sweden reported on the passenger perspective.

Our afternoon keynote speaker was Craig Lynes, Transportation Security Administration Attaché, US Embassy, London (not available for download) and was followed with the views of Government, Regulatory and other stakeholders by Edgar Beugels, Head of R & D Frontex and Ian Todd, Head of Aviation Practice, Olive Group.

Our last session reflected the Airline perspective and was represented by Nico Voorbach, Head of Security Committee, International Pilots Association (IFALPA), Virgine Allard, IATA Security and Facilitation Manager, Europe and Chris Yates, Yates Consulting and Jane’s Security. Phillip Baum then summarized and closed the day and the 2010 event.

 

 

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