IMS EMEA Newsletter Issue 1 - December 2009

Final Call

Vol1 6ARINC has just completed a project to install the AviaVox artificial voice system, an intelligent announcement system, into Manchester Airport's three terminals.

The system is configured to make automated 'final call' announcements over the airport's public address system. These are generated through an interface with the Airport Operational Database (AODB) which stores data for all operational areas. The data feed from the AODB sends the flight number, destination and airline name - from which the system automatically generates a 'final call' message over the airport's public address system in the targeted airside zones.

The announcements are created artificially using state-of-the- art technology designed to produce a quality of speech that, while indistinguishable from a human voice, is extremely clear - making it easier to understand, especially for non-native speakers.

Since announcements can be made in a large number of languages the system is designed to automatically detect each aircraft's destination, allowing the final call announcement to be made in that country's language as well as English.

The system at Manchester was also configured to make automated Remembrance Day announcements on 11 November - giving advance warning of the 11am two-minute silence and then marking its end.

"The installation of the AviaVox final call system went ahead with the minimal operational impact and it's introduction has been welcomed by our customer Airlines and service partners. It provides a professional, consistent final call message and reduces the need for manual calls by our Customer Services staff". - Deena Howard, Terminal Manager T2, Manchester Airport.

ARINC has also previously installed the AviaVox artificial voice system at Heathrow.



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