Photo

 

May 2016

Self service airport innvovations

Next Generation Self-Service Innovations to Improve Passenger Experience Using Biometrics and Identity Management

As air travel continues to increase on a global scale, airports from all over the world are seeking innovation in self-service passenger processing solutions to improve passenger experience and streamline airport operations through identity management and biometrics.

Although it is widely recognised that complete automation, and a paperless passenger processing experience from airport arrival to take-off is still some years away, Rockwell Collins is involved in testing and research of biometrics innovation to consolidate its already successful self-service airport solutions with that goal firmly in mind.

 

Facial recognition and biometrics data challenges

 

The latest innovation in passports typically includes biometric data specific to travellers, such as measured distances between facial features, for example. This data can be captured and verified by cameras located at strategic points within the airport, and linked to airport computer systems that hold travel documentation.

Challenges arise around the world in this process of identity management, largely due to a lack of standardization for required information. Tony Chapman, director of strategic programs for Rockwell Collins Global Airports, notes that ‘Everyone is looking for something more unique than facial [features]’ and adds that while the system is good, ‘you have to look up at the camera’.

There are also concerns and challenges surrounding privacy laws regarding biometrics data-sharing, which differ from country to country.

 

The CLEAR approach to identity management

 

CLEAR, currently operational in 14 airports in the U.S. allows passengers to use dedicated security lanes to expedite passenger processing using a biometric boarding pass. Subject to advance, pre-approval, CLEAR is privately-run and works to a similar process as that operated by the TSA.

Recent testing with Alaska Airlines, using fingerprint comparison with boarding records, proved successful, and can be used in the future to replace the paper boarding pass, or the electronic boarding passes typically stored on mobile phones.

 

Biometrics to improve passenger experience

 

Rockwell Collins’ vision for the future of passenger processing takes a holistic view of the planned airport experience, from the moment of arrival after following a booking process. From this point, passenger experience will take on a completely new focus, with a self-service progression throughout the airport to the point of boarding.

The passenger is met with a facial recognition camera at a self-service bag drop kiosk, where the passport is scanned. A comparison is made of the traveller’s features with the biometrics data stored in the document and the passenger travel documentation, such as ticket and boarding pass stored within the airline DCS. This data is automatically passed to the relevant government department or agency for security screening.

Once baggage is handled using the self-service features of the kiosk, including electronic tagging and security scanning, the passenger heads to security, where he is met with another facial recognition camera to verify the biometrics data. This process of facial recognition continues at the gate, and upon arrival at the destination airport.

According to Chapman, this final part of the process will prove to be the most challenging, requiring the biometrics agreements and standards to be in place across the world.

Rockwell Collins has been approaching research and development of its vision for more than 18 months, with the core idea being in place for almost a decade, following issues in the U.K. with travellers from some countries in Africa arriving as economic immigrants at the border, having destroyed travel documentation after leaving their native country. Although the trials involved manual processing, Chapman says it ‘started our thinking on how to automate this whole process’.

Other visions for automation in the marketplace include the use of mobile phones and devices containing pre-programmed biometrics data, yet this vision is open to abuse if not carefully policed within the airport environment.

There is little doubt that at some point in the future, innovation will deliver complete automation to encompass every step of the passenger experience within a framework of self-service systems using biometrics identity management. Rockwell Collins continues to improve passenger experience with self-service airport systems, such as Common Use Identity Management, airport self-service check-in and bag drop kiosks and baggage systems, used in airports around the world.

 

  

Previous Airport News

Airport operational systems updateAirport Operational Systems Update

May 2016

Demand for automation to achieve operational efficiencies and streamlining passenger processes is a key driver for efficiency at Rockwell Collins, which has embarked on a series of enhancements to its airport operational solutions designed to improve efficiency. 

 

Back to Rockwell Collins Airport News

Search Site

Arrivals Lounge

  • Airport News - Smart Cities Technology Brings Smart Airports Within Reach

    August 2018 This year’s Passenger Terminal Expo, held in Stockholm, left some exhibitors surprised at the high levels of interest in the latest smart airports technology. Attendees commented that some of the technology exhibitors and airport services providers had brought smart cities solutions to a point where they were within reach of airports of all sizes. The concept of smart cities is still f...
  • Airport News - Taking a Shared Approach to Cybersecurity in Airports

    July 2018 The approach to cybersecurity in airports around the world faces challenges in implementation. Airport operators understand that the fight for a completely cyber-secure environment must be an ongoing process, within a constantly-evolving, technologically-advanced industry that faces new threats and vulnerabilities on a daily basis. Some industry professionals believe that the only way to...
  • Airport News - 5 Considerations for Airport CEOs When Implementing Biometrics

    June 2018 This week we feature Rockwell Collins’ Director of Airport Strategic Programs, Daver Malik, discussing how the implementation of biometrics in airports around the world is making CEOs rethink passenger experience. There is little doubt that passenger experience is high on the priority lists of airport operators. The creation of a seamless travel experience is being achieved through the i...
  • Airport News - Ensuring Baggage Handling Keeps Up with Automated Immigration

    June 2018 As the popularity of automated immigration programs and processes soars, it is a crucial time to ensure that airport baggage handling solutions remain capable of keeping pace. With waiting times and queues reducing, airport operators are facing the challenge of making the baggage handling process seamlessly efficient, while maintaining security, IATA and other mandatory standards. The US...
  • Airport News - Airports Face Pressure for GDPR and PNR Compliance

    May 2018 With the introduction of GDPR, airports and airlines are implementing changes across infrastructures to ensure compliance with the new data protection regulation. With compliance requirements reaching into the PNR directive, airports and airlines of all sizes will be under pressure to make sure that the capture, storage and distribution of passenger data remains secure and protected. The...
  • IATA Resolution 753 – Our new paper is available

    May 2018 Are you ready? The deadline for IATA Resolution 753 is just around the corner. The resolution, designed to reduce lost and misplaced baggage, is set to take effect in June, and industry stakeholders are seeking cost-effective ways to prepare. If you want to learn more about what the resolution involves – and what it means for the industry – we’ve put together a list of the top 10 things y...
  • Airport News - Rockwell Collins Self BagDrop at the Dubai Airport Show

    May 2018 This week saw an impressive turnout at the Dubai Airport Show as airports representatives and operators attended to address some of the pressures they are facing to adopt new airport technologies and systems to cope with rising passenger demand and increasing mandatory security measures. Farnborough International News Network’s Alan Peaford took a tour of the show, which housed 300 exhibi...
  • Airport News - Rockwell Collins Airport Solutions at Dubai Airport Show

    May 2018 In just a few days’ time, the world’s largest annual airport exhibition will be underway in the heart of Dubai’s business district at the prestigious International Convention and Exhibition Centre. The 18th Airport Show will welcome more than 7,000 aviation decision-making professionals to see the very latest in airports innovation – and Rockwell Collins will be there. The world’s largest...
  • Airport News - New Release: ARINC Airports SmartBag Datasheet

    May 2018 Rockwell Collins is pleased to announce that a new datasheet has landed in our resources department and is now available to download or view online here. The rise in air travel is continuing at a rapid rate, and airport operators around the world are looking at more efficient ways to keep passengers moving, while maintaining high levels of security and passenger satisfaction. With IATA Re...
  • Airport News - Examining the Growth of Cybersecurity in Airports

    April 2018 In a recent article, we explored the issue of cybersecurity in airports, and looked at how the aviation industry is determined to create a comprehensive approach to cybersecurity preparedness. The issue of cybersecurity in airports is an area that is rapidly increasing in importance, and is looking to stay that way in the wake of industry data protection initiatives that are sweeping th...
  • Airport News - A Comprehensive Approach to Cybersecurity Preparedness

    April 2018 Cybersecurity preparedness is a critical issue in today’s data-protected society with increasing requirements and mandates to help overcome ever-more-sophisticated cyber threats. The aviation industry was recently identified by the US Homeland Security Presidential Directive 7 (HSPD-7) as one of the 18 sectors that require an advanced cybersecurity solution. HSPD-7 puts in place a natio...
  • Airport News - New Video: Airport Single Token Biometric Journey

    April 2018 Rockwell Collins is pleased to announce the arrival of a new video to our YouTube channel - Rockwell Collins Airport Single Token Biometric Journey – watch online now to find out more. The Rockwell Collins single token biometric service is creating a simplified experience for the airport passenger, reducing queueing and wait times, while remaining seamlessly secure.The single token, pap...
  • Airport News - New Release: ARINC Airports SelfDrop Datasheet

    April 2018 Rockwell Collins has announced the arrival of a new datasheet in our Resources Lounge. ARINC Airports SelfDrop datasheet is available now to view online or download here. Self-service in the airport environment, regardless of size or capacity, can lead to improvements in passenger experience, airport flow and security. With increasing instances of passenger check-in happening away from...
  • Airport News - New Release: ARINC Airports APC Datasheet

    April 2018 Rockwell Collins’ ARINC Airports is pleased to announce the arrival of a new datasheet in our Resources Lounge. ARINC Airports Automated Passport Control (APC) Datasheet is available now to view online or download here. As security mandates grow ever more rigorous, and traveller numbers continue to increase, airports of all sizes are looking to automation to help ease congestion, enhanc...
  • Airport News - New Release: ARINC Airports SelfServ Datasheet

    April 2018 Rockwell Collins’ ARINC Airports is pleased to announce the arrival of a new datasheet in our Resources lounge. ARINC Airports SelfServ solution is helping global airports of all sizes to find ways to keep passengers moving through the airport environment to reduce congestion and enhance passenger experience. ARINC SelfServ software delivers the opportunity to use a cost-effective solut...