In a multimillion dollar project to streamline passenger processing at Dublin Airport, Rockwell Collins has deployed two major self-service bag drop zones to simplify and optimise the baggage check-in process.
Working in agreement with daa and in conjunction with Pulse.aero Rockwell Collins has deployed 15 self-service bag drop units in Terminal One plus, in Terminal Two, 32 self-service kiosks and 12 bag drop units in the Aer Lingus check-in area.
In Terminal One, the home of Ryan Air, passengers can take their bags directly to a bag drop unit where they can print and tag their luggage if they have already checked in online. From there the passenger baggage is delivered directly to the baggage management system. In Terminal Two the deployment includes the world’s first touchless bag drop, a system where the passenger first prints their boarding card and weighs their baggage, then deposits their bad at a self-bag-drop point.
These new systems are already improving airport efficiency by reducing waiting ties and increasing check in capacity YoY and more features, such as baggage payment are to be added this year. .
“Touchless bag drop means that passengers can drop their bag at a self-service machine that requires only minor user interaction, eliminating many of the steps they have to deal with today,” said Liz Walshe, project manager at daa. “This solution from Rockwell Collins and Pulse.aero is providing passengers with the services they need to make their travel as easy and seamless as possible. Beyond providing a better check-in experience, the solution is reducing costs by enabling us to use our existing infrastructure to check in more passengers.”
“Different airlines often have different passenger processing models, which means that there isn’t a ‘one-size fits all’ solution for baggage handling,” said Chris Forrest, vice president of Airport Systems for Rockwell Collins. “This, combined with the requirement to work with the existing infrastructure and systems at the Dublin Airport, enabled us to create the right approach for each terminal—and it’s having a real impact on daa’s passengers’ travel experience.”
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Previous Airport News
Indira Gandhi International Airport (IGI) has become the first to install Rockwell Collins’ new ARINC vMUSE™ mobile passenger processing solution, which compliments those already installed at the airport in the longstanding relationship between ICI and Rockwell Collins.