Rockwell Collins’ self-service solutions, ARINC SelfServ™ and ARINC BagLinkTM have been implemented at NRT to promote growth for the growing passenger demand expected in the coming years.
NRT has benefited from increased routes as a gateway to Japan and is experiencing record levels of passenger traffic. With a vision to be Asia’s leading hub requiring world class safety and service quality, the airport needed to improve its existing passenger processing infrastructure.
Working with key authorities, airlines and other partners NRT wanted to promote automated self-service passenger travel procedures based on initiatives such as IATA’s FAST Travel and Smart Security. The final objective was to have 80% of passenger using self-service solutions by 2018.
Rockwell Collins’ ARINC SelfServ™ - Automated Self Service Check-in Kiosks
NRT have installed over 300 self-service kiosks, the largest installation in the region. In Terminal 1 the check in counter layout has been altered resulting in significant reductions in required check space and passenger check in times – positively impacting airline and airport operations as a whole.
The ARINC SelfServ™ solution can accommodate multiple manufacturers’ kiosks and is the industry’s only CUSS-compliant local departure control system (L-DCS) and is easily integrated with a common baggage-drop facility.
Rockwell Collins’ ARINC BagLink - Baggage Message Distribution System
NRT have complimented the self-service kiosk installation with BagLink, a baggage handling solution that allows bags to be sorted and routed remotely using IATA bag identification using existing MUSE gateways, delivering cost and operational efficiencies, as well as optimising airport infrastructure.
Additional Airport Operational Optimisation Support
In addition to the services mentioned above NRT deployed ARINC vMUSETM and digital signage solutions in Terminal 3, and selected Rockwell Collins to provide ongoing maintenance support for their operations.
Rockwell Collins was selected to provide maintenance because they can deliver on site support whenever there is a request, and for support calls, typically respond within 30 minutes from the first contact, to offer timely resolution to alerts and problems.
For the installation, integration and transition to the new airport systems Rockwell Collins avoiding any downtime or interruptions to normal airport operations with their step by step approach.
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Previous Airport News
Self-service innovations are improving as airport passenger flow increases year-on-year, and airports look to enhance passenger experience, while maintaining critical, growing security requirements. Through identity management and biometrics, airports can streamline operations.