Italy’s Napoli International Airport (NAP) is the first in Europe to deploy the latest Rockwell Collins M Series Plus self-service bag drop units.
Passengers travelling from NAP using the airline EasyJet will enjoy the benefits of the new system. These benefits include:
- Single-step weigh and tag bag drop
- Automated bag dispatch
- Comprehensive passenger processing, including those that require payment functionality
- Passport scanning
- PCI-compliant Chip & PIN reader
- Hand-held monitoring tool for personnel
“We are continuously investing to improve the passenger experience at the airport by focusing on technological innovation to reduce waiting times, improve safety and improve punctuality,” said Alessandro Fidato, Infrastructure Development & Flight Operations Director at Aeroporto Internazionale di Napoli.
“We are enthusiastically carrying out the implementation of our plan to automate processes, in particular by focusing on the needs of our passengers and improving the quality of our services.”Paul Hickox, head of Airport Systems Sales for Rockwell Collins, recognises that ‘this deployment highlights the importance of providing retrofit units’ with a full range of functionality to enable airports of all sizes to deliver new capabilities to its passengers without upgrading existing infrastructure. He said, comparing the best of current self-service kiosk operations to the new innovative system, ‘While many retrofit bag drops provide limited functionality, the M Series Plus can process 100 percent of passengers, including those with a fee to pay, a passport to scan, a bag tag to print or those who forgot to check in.
The M Series Plus allows passengers to self-bag drop at Napoli however they present.’
The system also gives airport personnel greater flexibility, while still being able to monitor security and functionality, via a hand-held monitoring tool that delivers on-point information as required, and offers the benefit of visibility and control of the self-bag-drop zone from any location within the airport environment.
Currently, the new system is being rolled out by EasyJet, with other airlines scheduled to join as the installation settles in.
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Previous Airport News
Rockwell Collins has integrated its biometric identity services with facial recognition technology into its self-service bag drop solution. This will deliver a key stage in the passenger processing system for airports, which will not require airline DCS upgrades or changes.