India's busiest airport, and the largest in South Asia, Indira Gandhi International Airport (IGI) has become the first to install Rockwell Collins’ new ARINC vMUSE™ mobile passenger processing solution.
The new service compliments those already installed at the airport in the longstanding relationship between ICI and Rockwell Collins. Since 2009 Rockwell Collins has deployed ARINC vMUSE™, ARINC SelfServ™ Kiosks, ARINC VeriPax™ Passenger Reconciliation System and ARINC BagLink™ for baggage messaging to facilitate passenger processing and reduce congestion.
The lastest product launch of ARINC vMUSE™ mobile passenger processing will enable passengers to check in more efficiently from anywhere in the airport, whenever the need arises.
ARINC vMUSE mobile enables airline and ground handling agents to utilize a tablet-based application to check in passengers from anywhere in an airport. Key reasons IGI selected ARINC vMUSE mobile include:
- Providing the airport with a cost effective way to accommodate its rapid growth without additional infrastructure.
- Enabling the airport to help airlines reduce queues during winter months when weather can cause irregular operations due to flight disruptions.
- Providing a specialized check-in tool that enables airlines to offer an added level of service, like off airport check in or seat upgrades, for elite passengers.
“IGI understands the value that these new technologies will bring–especially improving operations,” said Paul Hickox, head of Airport System Sales for Rockwell Collins. “It is one of the many reasons IGI has repeatedly been honored by industry groups as one of the world’s leading airports for both quality and customer service.”
“‘Passenger delight’ is a driving principle that has helped shape our company, services, goals and all that we stand for today,” said Jeewan Khulbe, Head of IT at Delhi International Airport Ltd. “ARINC vMUSE mobile from Rockwell Collins is a way to improve the passenger experience and to provide our airports with cutting-edge solutions when traditional systems are not enough.”
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