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November 2016

Passenger Experience at YYC with Common Use Systems

The newly-opened $1.6 billion international terminal at Canada’s YYC Calgary International Airport features an extensive deployment of Rockwell Collins’ ARINC technology, supporting self-service solutions that have been designed to streamline and improve passenger experience.

Rockwell Collins’ long-standing customer has expanded its relationship to ensure the needs and expectations of travellers using YYC are well met throughout the new terminal.

“Passengers are increasingly embracing self-service technologies to speed their travel time,” said Christopher Forrest, vice president, Airport Systems at Rockwell Collins. “The ARINC technologies at YYC provide the foundation for the airport’s commitment to enabling self-service travel. The new terminal positions YYC to handle passengers’ needs today and for decades to come.”

The strength of a self-service experience is growing around the globe, as passengers seek greater control of their journey, and as airport environments experience increasing pressure to expedite passenger processing, while maintaining critical security requirements.

“Over the last decade, YYC has seen a consistent increase in passenger volumes and over that period an increased need and desire for self-service technologies to process passengers,” said Bernie Humphries, vice president, Operations for The Calgary Airport Authority. “When it came to ensuring a seamless passenger experience in our new international terminal, we wanted to ensure positive and streamlined processes for our guests. This meant looking at our existing common use passenger process solution and finding ways to enhance it in our new facility, which has a strong emphasis on self-service.”

Rockwell Collins also provides a 24x7x365 IT maintenance service through its leading Managed Services offering. This service encompasses on-site and on-call IT support for passenger processing systems, Automated Passport Control kiosks and baggage management.

For more on this story and to find out about more Rockwell Collins news click here.

 

  

Previous Airport News

Improved Passenger Processing at Mandalay International AirportImproved Passenger Processing at Mandalay International Airport

October 2016

Myanmar’s Mandalay International Airport has announced that Rockwell Collins is to provide enhanced check-in for travellers with the implementation of ARINC vMUSE Common Use Passenger Processing System (CUPPS). The agreement will also include the use of Rockwell Collins’ ARINC AviNet network.

 

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