Rockwell Collins Technology and Customer Service in Egypt Supports Growth and Expands Opportunity in the Region
Since 2006, Rockwell Collins has enjoyed a period of growth in Egypt, beginning with a contract for Terminal three at Cairo Airport, and continuing since then to expand into eleven more airports in Egypt.
The project at Egypt’s busiest airport, Cairo International, has included multiple Rockwell Collins solutions, including, but not limited to:
- Rockwell Collins’ ARINC AirDB
- Artificial voice announcements
- Information kiosks
- Baggage reconciliation systems
These and other key contract wins have helped Rockwell Collins to expand its footprint within the region and internationally, giving passengers an enhanced travel experience, and offering airports greater flexibility for behind-the-scenes operations.
The head of global Airport Systems integration in Dubai for Rockwell Collins, Rakan Khaled, believes that these wins have been achieved because of the reputation the company holds for the quality of the work it does. He said, ‘We’re a company that is known to deliver high-quality, on-time solutions that meet and exceed expectations. Customers see us as a professional organization that can be trusted every time, and we never failed them, ever.’
Support and service expertise is equally important to technology
Through Rockwell Collins’ global support network, the dedicated support teams keep airport systems running as they should be, around the clock, every day.
Trust is gained by ensuring that the expectations of all customers are met, both through the provision of a tailored, high-quality products portfolio and through expertise, support and approachability.
Paul Hickox, head of Airport Systems Sales at Rockwell Collins, said, ‘Between Rockwell Collins’ technology solutions, expertise and reputation for being easy to do business with, we’ve built a strong business case for choosing us.’
Looking to the future
The successful and continuing provision of solutions within Egypt are integral to a wider regional strategy for Rockwell Collins. Cairo International Airport serves as an example to other airports in the Middle East for how airport systems can work to streamline operations, improve productivity and increase passenger experience, while maintaining increasing aviation security measures to ensure passengers, airport personnel and aircraft remain secure and safe.
|Travelers utilize Rockwell Collins technology for self-serve check-in and other information.||
Examples of Rockwell Collins technology include airport information displays, as well as self-serve kiosks.
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Previous Airport News
Pulse.Aero Limited, self-service bag drop and airline applications provider, has been acquired by Rockwell Collins in a deal that will see further expansion of its Information Management Services and enhancement of its airport and airline passenger processing offering.