Managed IT services for airports and more
The enterprise landscape is evolving at a fast pace, and the pressure to introduce new technologies into your IT environment has never been greater.
Managing maintenance costs, vendor requirements and system stability demands requires time and expertise – but doing so results in substantial business benefits.
Rockwell Collins’ ARINC Managed Services (AMS) can help reduce support costs while optimising your technology.
AMS makes it easy to respond to IT demands and complexities. We provide expert assistance, tools and technologies that will keep your users up and productive, allowing you to focus on business growth and stay competitive.
Airports are complex environments with unique challenges that require IT management with specific knowledge, wide-ranging capabilities, and versatile services to operate at peak efficiency. As a provider of ARINC airports technology and Managed IT services, Rockwell Collins understands the challenges airport IT managers face very day. Our airport IT systems keep passengers moving and operations flowing from end to end. Our ARINC Managed Services (AMS) team knows firsthand down time is costly. When there’s an issue you need to be able to trust it will be resolved expertly, efficiently, and cost-effectively.
Our managed service solutions are built on industry-leading performance-based Service Level Agreements (SLA), proactive monitoring and analysis, and a renowned 24x7 technical support team. The AMS approach guarantees our customers a high-level of service at a pre-established price and allows us to consistently deliver flexible cost-effective solutions, reliably diagnose incidents, and automatically dispatch local service technicians in minutes. From integrated systems support and our ITIL-based IT Service Desk, to Business Process Management, Device Level Monitoring, and Automated Dispatching, you can rely on AMS for end-to-end integration and IT support.
Efficient and effective support for your business
Rockwell Collins’ ARINC Managed Services (AMS) service desk manages 40,000 calls annually for over 3,000 customers in 85 countries worldwide in various industries.
AMS customers rely on our 24/7/365 global service because they know we will relentlessly pursue the right solution to any problem they have, and it will be done with the utmost efficiency and professionalism.
Self Service Kiosk Maintenance
Engineering passenger flow
From airports to motor vehicle administrations, AMS specializes in kiosk maintenance where uptime is critical. We maintain kiosks across the country and around the globe. We support a wide selection of self-service kiosks for multiple uses from a variety of manufacturers. Like our support solutions, our kiosk maintenance services are built on ITIL best practices and delivered by experienced service personnel and field technicians.
IT Systems Maintenance
Keeping your IT systems up and running
Understandably, a lot of companies keep their IT support in-house to keep costs down, only to find out in the end it had the opposite effect on their budget. IT personnel often fill many critical roles in a company’s daily operations and have limited time, knowledge or training to maintain a multitude of technologies and equipment types. We know for your business to outsource its IT systems maintenance, it has to make sense for your operations and budget. Our customers can rely on us time and again for our cost-effective solutions and expertise.
Service you expect to keep your radio communications on air
An industry leader in such stringent environments, AMS will bring unique, interchangeable expertise to your radio infrastructure, including all land mobile radio systems, conventional and trunked radios, and telephone/radio dispatch systems.
- Maintainence Service
- Technical Support
- Installation support
- Radio Frequency Management
- Administration, Operations and Spares management
Parking System Maintenance
A complete service management solution for your parking operations
No matter what type of parking facility you operate – from a single lot to hundreds of geographically dispersed locations – ARINC Managed Services (AMS), Rockwell Collins’ IT systems management organization, can help. AMS provides a complete service management solution that enables your facility to operate more efficiently, with less downtime and improved insight into your operations.